You might receive the following error when trying to connect to your cPanel shared hosting account with FileZilla (image):
The server's certificate is unknown. Please carefully examine the certificate to make sure the server can be trusted.
Proceeding past this error will then generate this error (image):
Error: The data connection could not be established: ECONNREFUSED - Connection refused by server
To resolve this error, you must either connect via sFTP or disable TLS in FileZilla's Site Manager.
This solution applies only to Linux-based hosting accounts (more info).
This solution only works if you're connecting with the primary FTP user.
Field | What to enter... |
---|---|
Host | sftp://your hosting account's IP address (Web & Classic / cPanel) |
Username & Password | Your hosting account's username and password |
Port | 22 |
This solution works for any FTP user.
Field | What to do... |
---|---|
Host | Enter your hosting account's IP address (Web & Classic / cPanel). |
Protocol | Select FTP - File Transfer Protocol. |
Encryption | Select Use plain FTP. |
Logon Type | Select Normal. |
User & Password | Enter your hosting account's username and password. |